COMPLAINTS PROCEDURE
Office brochure Law Firm Mateo Diaz
Dissatisfied with our services?
Law firm Mateo Diaz has a complaints procedure. We will do everything we can to provide you with the best possible service. However, it may happen that you are dissatisfied with a certain aspect of our services. This brochure explains what you can do.
Our internal complaints procedure
If you are dissatisfied with the quality of our services or with the declaration, we request that you first submit your objections to your own lawyer. However, you can also contact C.H Pentinga for this.
We will try to find a solution to the problem in consultation with you as quickly as possible. We will always confirm this solution to you in writing.
If, in your opinion, our consultation does not lead to a satisfactory result, you can file a complaint with the Disputes Committee for the Legal Profession. This is only possible after you have first submitted your objections to our office. This route is also open to you if our office does not respond to your complaint in writing within four weeks of submitting your objections.
responded.
Disputes Committee for the Legal Profession
Our office is affiliated with the Disputes Committee for the Legal Profession. This dispute committee has existed since June 1, 1999 and falls under the Stichting Dispute Committees for Consumer Affairs (SGC) and that for professions and businesses (SGB) in The Hague.
You can file the complaint no later than 12 months after the date of our written response
office to the Disputes Committee for the Legal Profession.
The Disputes Committee for the Legal Profession makes a decision in the form of an arbitration award for business clients or in the form of a binding advice in the event that the dispute is brought by a private client.
The Disputes Committee for the Legal Profession is authorized to judge complaints regarding the quality of the lawyer's services and the amount of the invoice. You may also feel that you are entitled to compensation. The Disputes Committee for the Legal Profession is also authorized to judge claims for damages up to an amount of up to 10,000 euros.
You can only submit higher damage claims to the Disputes Committee for the Legal Profession if you expressly limit the amount of the claim to a maximum of 10,000 euros, and you waive the excess in writing.
Our office can submit unpaid invoices to the Legal Profession Disputes Committee for collection.
The Disputes Committee (1) handles the case
in accordance with the Legal Profession Disputes Committee Regulations that apply at the time of submitting the complaint to the Disputes Committee. No appeal is possible against the decision of the Disputes Committee for the Legal Profession.
Office complaints officer details
Mrs. C.H. Pentinga
H.J.E. Wenckebachweg 150 D
1115 AD Amsterdam-Duivendrecht
+31202371938
+31613073022
Secretary Disputes Committee for the Legal Profession
Bordewijklaan 46 (2nd floor)
2591 XR The Hague
tel. 070 - 310 53 10
PO Box 90600
2509 LP The Hague
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[1] The legally regulated supervision and disciplinary law guarantees correct professional conduct of lawyers. The nature of the procedure before the Disputes Committee for the Legal Profession is different: it is intended for settlement of disagreements about the quality of the service and/or financial aspects thereof, and therefore does not affect those legal guarantees.